FAQ

How much do you charge for shipping?
We charge a flat rate of R75 to all major cities in South Africa and R150 to all 'outlying areas'.

What is considered a major city?
A main centre is any Town or City in South Africa that is serviced via a daily flight schedule. In order for this to be possible the area must be within the delivery range of a recognised Airport. These Airport hubs are as follows: Johannesburg, Durban, East London, Port Elizabeth, George, Cape Town and Bloemfontein.

What is considered an 'outlying area'?
An 'outlying area' is any area more than 50kms from a major city centre, as listed above. These areas include provinces such as Limpopo, Mpumalanga, North West and Northern Cape.

How long will it take for my order to be delivered?
All orders are shipped from Cape Town within 24hours. 
If you are in Cape Town, you can expect your order to be delivered within 2-3 business days. All other major cities, you can expect your order to be delivered within 3-5 business days.

How are payments processed?
All payments are securely processed via PayFast.

Have you received my order?
Once your order has been placed and paid for, you will receive an email confirming your order. Please check your email 'junk' or 'spam' folders if you haven't received an order confirmation email within an hour of placing your order.

Where is my order?
Once your order has been shipped, you will receive an email confirming the tracking details and how to track your order. Please check your email 'junk' or 'spam' folders if you have not received an update from us.